WE ARE LOOLAHOO

FREQUENTLY ASKED QUESTIONS

  • Vibe Tags exchange information through a pre-programmed NFC chip embedded in the tag. When held near the back of a phone, the tag is automatically detected and a notification appears on the screen. Tapping the notification will go directly to the link! See a detailed description Below!

  • Hold the tag to the back of a mobile device. Depending on which phone you have, the NFC scanning location is slightly different.

    • iPhone: Located in the top middle of the device.

    • Android: Located in the center of the device.

    If you’re having trouble scanning, here are some tips to help you out.

    • Move the tag in a circular motion underneath the phone for a few seconds. If not detected, pull away from the phone several inches and repeat.

    • Scan when on the lock screen or home screen is showing. Do not scan with the Instagram app already open.

    • Check that the phone’s NFC reader setting is enabled. This is enabled by default on new phones, so if you haven’t changed it you’re good to go!

    • Phone cases (particularly thick ones) can impede your phone’s NFC scanner. Try removing the case and following one the tips above.

  • Vibe tags are battery-free, eliminating the need for charging or battery replacement.

  • Contact team@Loolahoo.com and we’ll walk through your issue with you together. If we can’t find a solution we’ll ship you a new tag at no cost to you!

  • Follow us on Instagram and check for posts leading up to the festival for meetup times and locations. Keep your eye out for our yellow “Diver Below” totem throughout the festival!

  • Once purchased, you should receive your order in 3-5 business days.

How it Works


1. Tap the device with the Vibe Tag

For Apple - Tap at the top of the device above the camera

For Android - Tap near the back center of the device

2. Whatever link is chosen will appear

A notification will appear on the screen with a link to the webpage

Trouble getting the notification to appear?

  • Try pulling the Vibe tag away for a moment, then bring it back in

  • Move it around near the proper area

  • Ensure the receiving device has the NFC read setting enabled

  • Pulling the tag away from your body can improve the share signal