WE ARE LOOLAHOO

FREQUENTLY ASKED QUESTIONS

  • Vibe Tags exchange information through an NFC chip that we program with a link that you provide to us. When held near the back of a phone, the tag is automatically detected and a notification appears on the screen. Tapping the notification will go directly to the link! See detailed description Below!

  • Hold the tag to the back of a mobile device. Depending on which phone you have, the NFC scanning location is slightly different.

    • iPhone: Located in the top middle of the device.

    • Android: Located in the center of the device.

    If you’re having trouble scanning, here are some tips to help you out.

    • Move the tag in a circular motion underneath the phone for a few seconds. If not detected, pull away from the phone and repeat.

    • Scan when on the lock screen or home screen. Do not scan with the Instagram app already open.

    • Check that the phone’s NFC reader setting is enabled. This is enabled by default on new phones, so if you haven’t changed it you’re good to go!

    • Phone cases (particularly thick ones) can impede your phone’s NFC scanner. Try removing the case and following one the tips above.

  • Vibe tags are completely battery-free, eliminating the need for charging or battery replacement.

  • Contact team@Loolahoo.com and we’ll walk through your issue with you together. If we can’t figure it out we’ll ship you a new tag at no cost to you!

  • Follow us on Instagram and check for posts leading up to the festival for meetup times and locations. Be on the lookout for our Loolahoo totem throughout the festival!

  • Once purchased, you should receive your order in 3-7 business days.

How it Works


1. Tap the device with the Vibe Tag

For Apple - Tap at the top of the device above the camera

For Android - Tap near the back center of the device

2. Whatever link is chosen will appear

A notification will appear on the screen with a link to the webpage

Trouble getting the notification to appear?

  • Try pulling the Vibe tag away for a moment, then bring it back in

  • Move it around near the proper area

  • Ensure the receiving device has the NFC read setting enabled

  • Pulling the tag away from your body can improve the share signal